FAQ

All our pieces are skin and earth kind, shower-safe, tarnish-resistant, and hypoallergenic. Enough product information and sizing reference should be provided per item for a complete shopping experience.

What you see, you'll get. We intend to provide a positive expectation vs. reality moment as soon as we handover your special orders. ♡

• We use US sizing for rings! Not sure of your size? Grab our ring sizer here or follow our guide on how to properly get your US ring size.
• Read more about the materials we use and how to take care of your pieces in our Jewelry guide. 

"Forever with me" is the latest service we offer in line with our sustainability and gold-recyclability mission.

Our repurposing service is currently on a trial period and we would love to accommodate your requests!
You may email us the detailed photos of your old real gold jewelries along with a few reference of what you want it to be transformed into.

We aim for less to zero waste as soon as your package reaches you. ♡

• Your lovely order ships in a soft pouch (either leather/silk/velvet) protected in a corrugated box for free﹣no unnecessary fillers and all reusable! Take a peek by clicking here.
• Just in: Introducing our new earth-kind packaging for tiny orders. 🌿 You saw it here first! More fun and unique unboxing, plus these jars are totally reusable and portable. Collect a few and share a photo with us how you rock them. See how it works by clicking here.
• Flat and non-jewelry items are shipped inside a bubble pouch.
• Want your order to come in a different packaging? Tap here to select other options.

FWG is shipping from General Trias, Cavite, Philippines, 4107.

Standard shipping couriers are GogoXpress and Flash Express.

All orders worth over ₱350 and more = FREE Shipping
Shipping applies on bulky items from ₱99-₱199

Estimated (can be earlier, can be delayed) delivery time after ship-out can be seen on couriers' respective websites.

Our team will send the tracking number through your active email address as soon as the item has been dispatched from the pickup point. For GogoXpress shipments, you will be notified via SMS as well.

Once the order is ready for dispatch within our usual lead time (not the day you placed an order), we will book the order via third party courier. Shipping fee will be fully shouldered by the receiver. You will be notified via SMS as soon as the item has been dispatched from the pickup point.

• We do not ship out the same day you placed an order. Please review our lead time stated above. 
• For office hours delivery, please note in special instructions but no guaranteed fixed delivery time. 
• Parcel-return to sender is not allowed. Kindly ensure someone is available to receive your package upon delivery.

This service is available to Metro Manila and nearby address only.

Tracking of own parcel is highly recommended to prevent delivery issues (example: not being aware of package arrival).

In some cases, (upon approval) we allow chain repairs or item replacements in select semi-fine (non-pawnable) pieces within 7-days of parcel receipt, given that the issues are not listed on our Return and Refund policy.

If you are unhappy with your item within this time period, feel free to message us here so we can immediately make solutions remotely or help you out by setting up a pickup if needed. We will be the one to book pickups door-to-door so you can sit back and relax. Our riders will provide a pouch and waybill sticker upon item pickup.

View our Refund Policy here.