FAQ

Flecked with Gold is all about self-love, rewarding self,
and making one feel good through their style.

Pieces are handmade in small batches as you order and crafted by us with love,
making each outcome unique and beautiful in its own way. ♡ 


Good things take time. ♡
We are currently not accepting rush orders. Please reconsider our timeline if it doesn’t meet your schedule. ♡ 
We require at least 3-15 business days before we hand over your package to the courier.
No weekends, no holidays.

 

Placing an Order:



          




We promote slow and responsible shopping, while we provide you a comprehensive browsing experience. ♡ Please take time to breathe and read our guides and product descriptions especially the materials used, to make sure you are correctly adding your preferred variations to your cart.
Online shopping etiquette: Upon settling the payment, it means you have already reviewed and accepted our terms, and you are convinced with the item/s you are purchasing, and the shop you are transacting with. ♡ 

NEW! 
"Forever with me" is the latest service we offer in line with our sustainability and gold-recyclability mission. Our repurposing service is currently on a trial period and we would love to accommodate your requests! Email some detailed photos of your old real gold jewelries at love@fleckedwithgold.com along with a few reference of what you want it to be transformed into.

Packaging

We aim for less waste as soon as your package reaches you. ♡

  • Your lovely order ships in a dainty¬†leather pouch protected by a corrugated box for free - all reusable!
  • Want your order to come in a different packaging? Tap here to select other options.

    Standard Delivery

    Standard shipping couriers are GogoXpress and LBC.

    Orders ‚āĪ20-‚āĪ395 = ‚āĪ129 Shipping Fee
    Orders ‚āĪ396-‚āĪ999 = ‚āĪ99 Shipping Fee
    Orders ‚āĪ1000-‚āĪ1999 = ‚āĪ49 Shipping Fee
    Orders ‚āĪ2000+ = Free Shipping

    Estimated (can be earlier, can be delayed) delivery time after ship-out can be seen on their websites.

    The team will send the tracking number through your active email address as soon as the item has been dispatched from the pickup point. If we used GogoXpress courier, you will be notified via SMS as well.

    Lalamove (Metro Manila & Nearby Areas)

    Once the order is ready for dispatch within our usual lead time¬†(NOT THE DAY YOU PLACED AN ORDER), we will book the order¬†via third party couriers Lalamove for ‚āĪ300. Shipping fee will be fully shouldered by the receiver. You will be notified via SMS¬†as soon as the item has been dispatched from the pickup point.

    • We do not ship out the same day you placed an order. Please review our lead time stated above.¬†
    • For office hours delivery, please note in special instructions but no guaranteed fixed delivery time.¬†
    • Parcel-return to sender is not allowed. Kindly ensure someone is available to receive your package upon delivery.

    This service is available to Metro Manila and nearby address only.

    We are maintaining the highest standards of hygiene when we prepare your orders.
    In the same way our partner couriers are monitoring the health of their drivers closely;
    vehicles are disinfected daily and drivers are washing their hands and sanitizing regularly.

    Order Tracking

    Tracking of own parcel is highly recommended to prevent delivery issues (example: not being aware of package arrival).

    Hassle-free Returns

    In some cases, (upon approval) we allow chain repairs in select semi-fine (non-pawnable) pieces within 30-days of parcel receipt. We will be the one to setup a pickup door-to-door so you can sit back and relax. Our riders will provide a pouch and waybill sticker upon item pickup.

    Refunds

    View our Refund Policy here.

    Jewelry Information‚Äč

    All our pieces are shower-safe, tarnish-resistant, water-resistant and hypoallergenic. Enough product information is provided per item for your reference.

    • We use US sizing for rings! Not sure of your size? Grab our ring¬†sizer¬†here¬†or follow guides over the internet on how to properly get your US ring size.
    • Read more about the materials we use and how to take care of your pieces in our¬†Jewelry¬†guide.¬†

    Looking for more?

    Browse our Instagram and Facebook feed for more styles and stacking ideas.


    Copyright

    All website and social media photos and additional graphics are owned, taken, modeled, and post-processed by Flecked with Gold.

    All production rights are reserved, including for downloadable documents, icons and photographs. Our content shall not be sold, reproduced, or distributed.

    Any website and social media content shall not be grabbed for reselling purposes.

     

    2019 ‚Äď Present
    Exclusively shop with us online!
    General Trias, Cavite
    4107, Philippines