FAQ

Flecked with Gold is all about self-love, rewarding self,
and making one feel good through their style.

Pieces are handmade in small batches as you order and crafted by us with love, making each
outcome unique and beautiful in its own way. ♡ 


Good things take time. 
We are currently not accepting rush orders. Please reconsider our timeline if it doesn’t meet your schedule. ♡ 
We require at least 3-15 business days before we hand over your package to the courier. Excluding weekends and holidays.



            




We promote slow and responsible shopping as we provide you a comprehensive browsing experience. Please take time to breathe and read the details to make sure you have correctly added the item you like into your cart.

Online shopping etiquette: Upon settling the payment, it means you have already reviewed and accepted our terms, and you are convinced with the item/s you are purchasing, as well as the shop you are transacting with. ♡ 

 

All our pieces are skin and earth kind, shower-safe, tarnish-resistant, and hypoallergenic. Enough product information and sizing reference should be provided per item for a complete shopping experience.

What you see, you'll get. We intend to provide a positive expectation vs. reality moment as soon as we handover your special orders. ♡

  • We use US sizing for rings! Not sure of your size? Grab our ring sizer here or follow our guide on how to properly get your US ring size.
  • Read more about the materials we use and how to take care of your pieces in our Jewelry guide. 

"Forever with me" is the latest service we offer in line with our sustainability and gold-recyclability mission.

Our repurposing service is currently on a trial period and we would love to accommodate your requests!
You may email us the detailed photos of your old real gold jewelries along with a few reference of what you want it to be transformed into.


We aim for less to zero waste as soon as your package reaches you. ♡

  • Your lovely order ships in a soft pouch (either leather/silk/velvet) protected in a corrugated box for free﹣no unnecessary fillers and all reusable! Take a peek by clicking here.
  • Just in: Introducing our new earth-kind packaging for tiny orders. 🌿 You saw it here first! More fun and unique unboxing, plus these jars are totally reusable and portable. Collect a few and share a photo with us how you rock them. See how it works by clicking here.
  • Flat and non-jewelry items are shipped inside a bubble pouch.
  • Want your order to come in a different packaging? Tap here to select other options.

Standard shipping couriers are GogoXpress and MCFA.

Orders ₱20-₱395 = ₱129 Shipping Fee
Orders ₱396-₱999 = ₱99 Shipping Fee
Orders ₱1000-₱1999 = ₱49 Shipping Fee
Orders ₱2000+ = Free Shipping

Estimated (can be earlier, can be delayed) delivery time after ship-out can be seen on couriers' respective websites.

Our team will send the tracking number through your active email address as soon as the item has been dispatched from the pickup point. For GogoXpress shipments, you will be notified via SMS as well.


Once the order is ready for dispatch within our usual lead time (not the day you placed an order), we will book the order via third party courier. Shipping fee will be fully shouldered by the receiver. You will be notified via SMS as soon as the item has been dispatched from the pickup point.

  • We do not ship out the same day you placed an order. Please review our lead time stated above. 
  • For office hours delivery, please note in special instructions but no guaranteed fixed delivery time. 
  • Parcel-return to sender is not allowed. Kindly ensure someone is available to receive your package upon delivery.

This service is available to Metro Manila and nearby address only.

We are maintaining the highest standards of hygiene when we prepare your orders.
In the same way our partner couriers are monitoring the health of their drivers closely;
vehicles are disinfected daily and drivers are washing their hands and sanitizing regularly.

Tracking of own parcel is highly recommended to prevent delivery issues (example: not being aware of package arrival).


In some cases, (upon approval) we allow chain repairs or item replacements in select semi-fine (non-pawnable) pieces within 7-days of parcel receipt, given that the issues are not listed on our Return and Refund policy.

If you are unhappy with your item within this time period, feel free to message us here so we can immediately make solutions remotely or help you out by setting up a pickup if needed. We will be the one to book pickups door-to-door so you can sit back and relax. Our riders will provide a pouch and waybill sticker upon item pickup.




Looking for more?

Browse our Instagram and Facebook feed for more styles and stacking ideas.


Copyright

All website and social media photos and additional graphics are owned, taken, modeled, and post-processed by Flecked with Gold.

All production rights are reserved, including for downloadable documents, icons and photographs. Our content shall not be sold, reproduced, or distributed.

Any website and social media content shall not be grabbed for reselling purposes.

 

2019 – Present
Exclusively shop with us online!
General Trias, Cavite
4107, Philippines